General
How do i get in touch with customer service?
For any questions, support, or assistance, you can reach us by filling out our Contact Form or simply email us directly at support@imperiumsweden.com We aim to respond as promptly as possible.
Orders
What is the return policy?
You have the right to return your order within 14 days of receiving it. Returned items must be in original condition, and you are responsible for return shipping costs.
1. Ensure Eligibility: Items must be returned in their original, unused condition, with all protective materials, tags, and original packaging, including any cases or cloths, in pristine condition.
2. Contact Us: Reach out to our customer care team at support@imperiumsweden.com to request a return authorization. We will guide you through the next steps.
3. Secure Packaging: Carefully repackage your products using its original packaging to protect it during transit.
4. Ship with Care: Attach the return shipping label to your package and send it back using a reputable carrier.
5. Refund Processing: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow up to 7 business days for the refund to appear on your statement.
Experience Imperium with the confidence of a seamless, worry-free return process — crafted to ensure your peace of mind.
Order Cancellations & Refunds
If you’ve placed an order by mistake or need to cancel for any reason, we’re here to help. Please contact us as soon as possible, and we’ll do our best to intercept the order before it’s processed.
That said, our fulfillment team moves quickly to ensure fast shipping—so cancellations aren’t always possible once an order is underway.
If we’re able to cancel in time, your payment will be fully refunded. Just note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
When will I get my order?
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. Simply click the link to follow your package’s journey in real time through our tracking portal.
Once your shipment arrives in your country, your local postal service will take over the final delivery. They’ll reach out to you with updates—either via email or SMS, depending on the contact details you provided at checkout.
You can manually track your order here! or simply navigate to "Track your order" page at the top.
Shipping Information
Do you ship internationally?
Yes, we ship worldwide! Rates and delivery times are shown at checkout.
How much is shipping?
Shipping costs depend on your location and order size. Rates are calculated at checkout.
Can i change my shipping address?
Contact us as soon as possible. If your order hasn’t shipped, we’ll do our best to update it.
Contact us at support@imperiumsweden.com
How can i track my order?
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. Simply click the link to follow your package’s journey in real time through our tracking portal.
Once your shipment arrives in your country, your local postal service will take over the final delivery. They’ll reach out to you with updates—either via email or SMS, depending on the contact details you provided at checkout.
You can manually track your order here! or simply navigate to "Track your order" page at the top.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, Klarna, and other secure payment options at checkout.
Why was my payment declined?
Double-check your card info and funds. If issues persist, try another method or contact your bank.
If everything seems to work on your end, please Contact Us and we will make sure you get your order fulfilled.
Account & Support
Do i need an account to place an order?
No account needed! You can check out as a guest, but creating an account offers faster checkout and future deals.
How do i reset my password?
Click “Forgot Password” on the login page and follow the instructions to reset it.
How can i contact customer service?
You can reach us at support@imperiumsweden.com or use the chatbox here. We’re happy to help!
Where can i find your Privacy policy or Terms & Conditions?
They’re linked at the bottom of our website. Let us know if you have any questions!